Return request need to be within 30 days of receipt.
A copy of the invoice will need to be included with the return.
There is a 15% restocking fee charged against all returned parts.
Orders submitted without the vehicles Vin are not subject to return.
Parts must be resaleable and in the original packaging.
We cannot take back used parts.
We cannot take back installed or tried parts.
Electrical parts are not returnable.
We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
Orders that have been lost, stolen, or damaged are protected by Extend shipping protection. please contact Extend with your email or contract number that appears on your order
Customers that need to file a claim for a lost, damaged, or stolen package, can reach out to Extend through two communication channels:
Visit the Extend Customer Claims portal and chat with their digital assistant. Kaley is available 24/7 to help buyers with their claims.
Call Extend Support via a toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CST, Monday through Friday.
Cancellation Policy
An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.
